QuickBooks Crashes When Opening Company Files

QuickBooks Crashes When Opening Company File

QuickBooks accounting programs help in managing accounts and finances easily. But, if this accounting software faces any issue, you cannot use it for any of your work. Many users report QuickBooks crashes when opening company files. The issues of software crashing and freezing are common. QuickBooks mostly crashes when there’s an error with the company file or installation file. We have discussed all the major solutions in this blog that you can try in case your QuickBooks has crashed.

In case you face any difficulty in using these solutions, you can connect with the QuickBooks support team for immediate help. Connect with the experts via helpline number or live chat for reliable solutions. Also, you can reach out our professionals for any sort of immediate assistance related to QuickBooks.

What causes the crashing of your QuickBooks software?

Mainly, QuickBooks crashes when emailing invoices or opening a company file. One of the reasons for QuickBooks crashing can be a corrupted hard disk. If the hard drive is damaged, your software will crash when opening a company file error.

A damaged or incompatible Windows operating system can also be a cause of accounting software’s crashing. In addition to this, outdated Windows OS or having no compatibility with QuickBooks applications.

How to fix the QuickBooks crashing error?

  1. Copy the company files to the desktop

QuickBooks might crash or shut down suddenly when users reconcile accounts or perform day-to-day activities. You’ll also face this issue while opening a company file. One of the important solutions that can fix QuickBooks crashes is copying the company files to the desktop and then opening them. Location change will help you know whether the issue was with the file or the location.

  • So, you need to choose the new folder tab by tapping on a desktop screen and then tap New.
  • After that, you need to go to the option of the current location of the company’s files.
  • In the next step, the user will have to Copy the company file.
  • You also need to tap on “New folder” and then pick the Paste option.
  • In the last step, press and hold the Ctrl key until you have No company window.

company files to the desktop

  • from the drop-down menu, you simply have to open or restore an existing company.
  • after opening a company file, right-click on the Next tab.
  • Now you need to navigate to the desktop file that you copied to a new folder and then try to open it.

now company open

  1. Updating QuickBooks software and Windows OS

The outdated version of Windows OS or QuickBooks will also interrupt the functioning of this accounting software. So, you need to get the latest version to fix this issue. You need to first click on the Start tab and then move to the Settings tab.

Then, you’ll have to go for the “Update and Security” option. In this step, you are again needed to tap on “Check for updates”. Now, open your QuickBooks desktop and navigate to the Help menu by clicking on the Update QuickBooks option.

You also need to erase previous download updates and then make a tick mark in front of the “Reset update” box. In the last step, you need to choose the Get updates icon.

  1. Repair your QuickBooks Desktop

Repairing QuickBooks Desktop will also help in solving the issue of crashing or shutdown.

  • First of all, open the run command and then type control.
  • Also press the Windows + R keys and then click on the OK tab.
  • After this, go to the “Program and features” option.

Repair your QuickBooks Desktop

  • From the drop-down menu. Here, choose QuickBooks desktop. You also need to click on the “Uninstall” tab.
  • Click the Yes tab if you’re asked to do so
  • Now choose the Next button.
  • In the next step, navigate to Repair and then tap on the Next button.
  • Here, chooses the Repair tab.

QuickBooks desktop

  • Go for the automatically close option and restart applications. Repairing of QuickBooks desktop might take some time so wait for some time.
  • Finally, tap on the Finish tab after repair completion.
  1. Run the QuickBooks file doctor tool using the tool hub program

If your QuickBooks crashes when opening a company file, you can use the File Doctor tool. You can do this by using the tool hub program. This tool is an effective way of troubleshooting all of QuickBook’s errors. So, users need to download the tool hub to get started with this troubleshooting process.

  • after downloading the tool hub program, you’ll have to press Ctrl + J keys.
  • In the next step, tap on the QuickBooksToolsHub.exe which will be available on the downloads list.
  • After this, you need to click on the Yes tab.
  • Then, click on the Next tab to install the tool hub. Also, you need to pick the option yes to “Accept the license agreement”.
  • Click on the Next tab and then choose Install.
  • After completion of the installation process, you need to click on the ‘Finish’ button.
  • You’ll have to open the QuickBooks tool hub program.
  • Next, the user needs to run QuickBooks File Doctor which will be available under the Company file issues tab.

QuickBooks tool hub program

  • Here, you’ll have to click on the ‘Browse’ tab to choose the company file
  • Again, click on Examine the Network and file systems.
  • You also need to click on the Enter button.
  • In the last step of the process, simply enter the QuickBooks admin password.

QuickBooks admin password

  1. Run Quick Fix My Program

It’s true that QuickBooks 2011 crashes when opening a company file. This makes most users ask why QuickBooks keeps shutting down. This happens due to numerous reasons but the good thing is that it can be rectified by running Quick Fix My Program. First of all, you need to download and install the QuickBooks tool hub.

Quick Fix My Program

When the program is installed completely, open the tool and then navigate to the Program Problems section. From here, choose the option of “Quick fix my program”. This will reopen QuickBooks Desktop so that you can start accessing it again.

  1. Suppress QuickBooks Desktop

You can also try this solution to fix program crashing issue.

  • Simply Double-click the QuickBooks desktop. For this, hold down the Ctrl+ shift keys.
  • After this, you’ll have to wait till QuickBooks is open.
  • You’ll now get a Window that says “No company open”.


What causes QuickBooks to crash?

QuickBooks can freeze or crash due to corrupted or missing system files, outdated or corrupted drivers, and damage to software.

What situations cause QuickBooks Desktop to crash?

If the QuickBooks installation is corrupt or when you open a company file, you can witness this type of error.

Summing up

So, that’s it. After trying all these effective solutions, you can solve the issue of QuickBooks crashing, freezing, and suddenly shutting down. Updating and repairing QuickBooks can help you. If your QuickBooks is still crashing, then you can ask for instant support from the technical experts. QuickBooks support professionals will guide you about fixing this issue instantly.

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